First class customer service is key to every successful business, regardless of its size, market, product or services it offers. In our modern digital age customers expect both instant results and quality of customer service. The reputation of your business is one of your most valuable commercial assets.
This award recognises the contribution that exceptional customer service makes in attracting customers and clients.
It is open to businesses who have been trading for more than 18 months. All businesses regardless of size are encouraged to enter, and the award will go to the business who best demonstrates customer service excellence.
Judges will be looking for:
- Quality and consistency of customer service
- Detailed customer feedback and reviews (evidence of online feedback will be required*).
- Employee training and development.
- New ideas to enhance the customer experience.
- A commitment to diversity within the workforce
- Online feedback may include: Facebook reviews, TripAdvisor, Yelp, Google, 888.org and other interactive methods (note: Don’t worry, you are not expected to be on them all!)